ThinkCRM - Redefine Customer Relationship Management: CRM market share

Monday, September 1, 2008

CRM market share

Customer relationship management (CRM) software revenue is projected to surpass $8.9 billion in 2008, a 14.2 percent increase from preliminary 2007 revenue estimates of $7.8 billion, according to Gartner, Inc. The market is poised for healthy growth through 2012 when revenue is forecast to reach $13.3 billion.

Market structure

List of top CRM software vendors in 2006-2007 with figures in millions of US dollars. Gartner study

CRM software vendors

CRM projects that were completed in 2006 and made use of external consultants and system integrators, according to a 2007 Gartner study.

CRM projects completed

On- premise CRM vendors

SAP
Siebel
Microsoft Dynamics CRM
PeopleSoft
Onyx
Pivotal
Soffront
SugarCRM
C2CRM
Commence
TechExcel
Sage CRM
Maximizer

On-demand CRM vendors

AbsoluteBusy
Aplicor
Coravue
CentraView
Entellium
Free CRM
HydraNet CRM-gx
Microsoft Live CRM
RightNow
Salesforce.com
Salesboom
SalesCenter
SalesJunction
SalesPro CRM

CRM professional salary survey

CRM Global Salaries by Job Title

Global CRM Salaries by Role

CRM Salaries by Country

CRM Salaries by Country

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